Last Updated: October 14, 2025
Welcome to TrackUp (“we,” “our,” “us”). This Refund and Return Policy (“Policy”) outlines the terms and conditions under which customers may request a refund or return related to the use of our services or products available at [trackup.pk] (the “Website”).
By using our services, you agree to this Policy. If you do not agree, please refrain from using TrackUp.
Returns are accepted within 30 days from the date of purchase only if the services provided do not meet the commitments made at the time of purchase.
To be eligible for a return:
The product or service must be unused and in the same condition as received.
You must provide a receipt or valid proof of purchase.
Please note that visit charges (if applicable) will be deducted prior to issuing your refund.
To initiate a return or refund request, please contact our support team via email at [email protected].
Once your request is received and reviewed, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed within a reasonable timeframe using your original method of payment.
If you encounter any technical difficulties or issues with receiving or accessing our digital products or services, we encourage you to reach out to our support team for prompt assistance before requesting a refund.
Refunds may not be granted under the following circumstances:
The service or product has been used or accessed.
The issue arises due to factors outside TrackUp’s control (e.g., internet connectivity or device malfunction).
The refund request is made after the 30-day eligibility period.
TrackUp reserves the right to update or modify this Refund and Return Policy at any time. Changes will take effect immediately upon posting on this page, with the updated “Last Updated” date.
If you have any questions or concerns regarding this Refund and Return Policy, please contact us:
📧 Email: [email protected]
📞 Phone: 03 111 377 779
🌐 Website: https://trackup.pk
